Difficult Employees (EMP006)

Got a particularly challenging dynamic with an employee? What can sometimes seem like an attitude problem is often an opportunity to understand your employee better.
This list of resources to help you handle conflicts with difficult people, manage challenging employees effectively, and defuse anger with proper communication.
  • How Smart People Handle Difficult People
  • Karen Kane: Managing Difficult People Effectively
  • How to Talk to Angry People
Completion rules
  • All units must be completed